Empowering growth together
Our mission is to empower public sector entities, businesses and individuals with tailored solutions that drive growth, efficiency and success through technology and expertise.
Our story is one of innovation, collaboration and dedication to client success. We don’t sell products and services — we sell experiences.
Values rooted in the llama ethos
For centuries the llama has protected, fed and carried the communities of the Andes. Those same qualities shape how we serve our clients.
Protecting, feeding and transporting
We look after our clients’ interests, nourish their growth and carry them toward their goals.
Building friendships and defining life
We build lasting relationships, because every engagement is part of a bigger journey.
Accessible, affordable and responsive
We are easy to reach, fairly priced and quick to act when you need us.
Collaborative problem-solving
Our collaborative approach ensures customised solutions aligned with your goals and objectives.
Consultative approach
We work closely with you to understand your challenges and objectives deeply.
Innovative solutions
We use the latest technologies and best practices to develop solutions made for you.
Agile delivery
We work in flexible, adaptable cycles so solutions reach you quickly.
Meet our founder
Patrick Ntsime is a change agent, advisor and author whose career began in Cape Town in 1988.
His work spans a rare range of sectors, giving him both technical expertise and policy insight:
- Retail
- Mental health
- Academia
- Development finance
- Local government
- Water
- Small-scale mining
- Agribusiness
That experience has shaped his strengths in programme design, capital raising and deal origination, stakeholder engagement, organisational leadership, customer experience and impact-driven implementation — particularly within the public service.
He is the author of Municipal (Im)possible, a practical road map to exceptional customer experience in local government, and the historical novel Confessions of a Llama.
Recent work
A snapshot of what Patrick has been doing recently.
Strategic review for MISA
Facilitated a strategic review and reflection session for the Municipal Infrastructure Support Agent, helping the organisation shape its next chapter as a centre of excellence for infrastructure delivery.
Financial Leadership: Drilling Deep
Facilitated sessions in the Wits Business School–FASSET financial leadership programme, including a senior executive webinar on the mindset and culture beneath financial performance.
CX Certified Service Provider
Appointed a Certified Service Provider (CSP) by the University of Pretoria, helping organisations measure, improve and lead customer experience.