Customer experience, transaction advisory and leadership development that turn challenges into opportunities — for government, business and the people who lead them.
Prefer to call? 082 900 2541
Our mission is to empower public sector entities, businesses and individuals with tailored solutions that drive growth, efficiency and success.
We are dedicated to leveraging technology and expertise to solve complex problems and deliver tangible results.
Read our story
Overcoming obstacles that constrain business development and expansion.
Streamlining processes to enhance efficiency and productivity.
Developing tailored strategies to achieve long-term goals and sustainability.
Breaking through plateaus to unlock untapped potential and new opportunities.
Serving diverse clients with customised solutions and unwavering commitment.
Government departments, municipalities and state-owned enterprises.
Businesses across all industries and sectors.
A snapshot of what Patrick has been doing recently.
Facilitated a strategic review and reflection session for the Municipal Infrastructure Support Agent, helping the organisation shape its next chapter as a centre of excellence for infrastructure delivery.
Facilitated sessions in the Wits Business School–FASSET financial leadership programme, including a senior executive webinar on the mindset and culture beneath financial performance.
Appointed a Certified Service Provider (CSP) by the University of Pretoria, helping organisations measure, improve and lead customer experience.
Targeted services that drive lasting, positive change.
Helping municipalities and cities treat residents as clients — improving how services are accessed, delivered and measured.
View serviceGuiding governments and businesses through project planning, preparation, funding mobilisation and strategic partnerships.
View serviceAssessment, accredited training, coaching and mentoring that grow effective leaders.
View servicePodcasts, blogs and books that make knowledge accessible on business, customer experience and service delivery.
View serviceCatering, accommodation, transport, guest relations and end-to-end event planning.
View serviceTwo books by founder Patrick Ntsime, and a hands-on training manual for frontline service teams.
Best-kept secrets to help you win public trust & confidence
Poor public service is a growing worldwide problem, and it deepens the lack of trust between governments and the public. What is less discussed are solutions to turn this around. Municipal (Im)possible aims to do just that: a practical road map from poor to exceptional customer experience, applying trade secrets adopted from the travel and hospitality industry.
A historical Bolivian adventure
The adventures of Samotima Silver, whose story begins as that of an Edo-speaking, trans-Atlantic slave raised in the Kotonou Empire, West Africa, sold to the richest Spanish merchant bidder to work in the 16th-century silver mines of Potosí, Alto Peru. Patrick Ntsime takes readers on a literary journey around South America with Mr Silver and his descendant, Mo Motara, South Africa’s first diplomat to Bolivia.
Our 2024 training manual for waiters and waitresses: practical customer experience standards for frontline hospitality teams.
What our strategic collaborations bring to your organisation.
Achieve sustainable growth through strategic planning and execution.
Streamline operations for improved productivity and resource utilisation.
Stay ahead of the curve with cutting-edge solutions and technologies.
Reflections on life, leadership and wellbeing. See all articles
For obvious reasons, I love Cape Town. My career began there in 1988 and I never looked back.
Read the articleMental health should become every nation’s wealth. South Africa is no different from any other country whose people experience debilitating mental illness.
Read the articleIn recent times we’ve experienced unprecedented pendulum swings in global politics, trade relations, human rights, wars and conflicts.
Read the articleTell us where you are and where you want to be. We’ll show you how we can help you get there.
