Municipal (Im)possible
Best-kept secrets to help you win public trust & confidence
Poor public service is a growing worldwide problem, and it deepens the lack of trust between governments and the public. What is less discussed are solutions to turn this around. Municipal (Im)possible aims to do just that: a practical road map from poor to exceptional customer experience, applying trade secrets adopted from the travel and hospitality industry.
Understanding the psychology of a customer is the number one secret that should be learnt by everyone working within any organisation, and local government in particular. The need also exists for local municipalities and cities to invest in innovative technology that enhances the speed of delivery, thereby building resilience in customer satisfaction and customer loyalty.
- Author
- Patrick Ntsime
- Published
- 10 May 2022
